DELIVERY & RETURNS
Delivery Policy
Free express courier delivery to local customers on orders (in a single purchase) above SGD50!
At Soulgood, we provide 100% trackable delivery options for customers at a reasonable rate.
Courier Delivery
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Delivery takes 2-4 business days, excluding weekends & public holidays.
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Item will be mailed out within 24 hours upon payment.
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Delivery is trackable.
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To track your parcel, you may contact Alpha Couriers at (+65) 8833 7010.
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There is a one-time charge of SGD4, regardless of number of item you purchased.
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Free delivery for purchase above SGD50.
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Customer or addressee (anyone living at the address) will be required to sign for the package at door.
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In the event that there is no one at home/office when the parcel is delivered, the delivery man will drop a call for the next delivery date and time. A redelivery will be attempted and borned by customers.
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In an event if the delivery of your purchase is delayed, we will inform you accordingly and the purchase will be dispatched after it becomes available.
Return Policy
Your satisfaction is our priority! Please email us at soulgoodsingapore@gmail.com should there be any dissatisfactory experience.
Please read carefully on our return policy to ensure your return request is successful.
TERMS & CONDITIONS FOR RETURN
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Return or exchange will only be facilitated based on the following conditions:
(A) Defective / faulty item received
(B) Incorrect item received
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All returns should be sent back to us in the original condition provided.
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Item(s) must be returned within 14 days from date of purchase, with the proof of purchase.
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Item(s) sold are strictly non-refundable.
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We reserve the rights to reject returns that do not comply with the policy.